Payment Policy
At Noir & Lumière, we aim to provide a secure and seamless payment experience for all customers. Please review the details below to understand our payment terms, accepted methods, and billing practices.
Accepted Payment Methods
We offer a variety of reliable and secure payment options to ensure a smooth checkout process. Customers may complete their purchase using:
Credit and Debit Cards (Visa, Mastercard, American Express), Shop Pay, Apple Pay and Google Pay (where available)
Other region-supported secure payment gateways
All transactions on our website are processed in GBP.
Payment Processing
Payments are charged at the time of purchase. Once your order is successfully placed, you will receive an order confirmation email containing the transaction details.
If a payment fails or is declined, the order will not be processed. We recommend contacting your bank or trying an alternative payment method.
Pricing and Currency
All product prices, shipping fees, and promotional discounts displayed on our website are shown in GBP.
If your payment card uses a different currency, your bank may apply conversion rates or additional fees. These charges are not controlled by Noir & Lumière.
Security of Payments
We take payment security seriously. Our website uses industry-standard SSL encryption to protect your personal and financial information.
We do not store or have access to your complete payment details, as all transactions are processed securely through trusted third-party payment processors.
Billing Information
Please ensure that the billing information provided at checkout is accurate. Incorrect or incomplete billing details may result in delays or cancellation of your order.
If we are unable to verify your billing information, our support team may contact you for confirmation.
Fraud Prevention
For your safety and ours, all orders are subject to verification. If suspicious activity is detected or if the payment fails authentication, we reserve the right to cancel the order or request additional verification.
Payment Confirmation
After completing your purchase, you will receive a confirmation email with your order number, product details, billing summary, and payment status.
If you do not receive an email confirmation, please check your spam folder or contact our support team.
Business Information:
Trade Name: Noir & Lumière
Company Name: Tajir Commerce Limited
Registration Number: 79044726
Business Address: Unit 903A, 9/F Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong
Email: info@noirandlumiere.com
Phone Number: +852 800 966 899
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT (London Time)
Our average response time is 24 hours.