La Lueur Cristaline - Japanese Minimalist Rice Paper Floor Lamp

Order Processing and Delivery Schedule

Shipping Time 6-12 Business Days

Once you place an order on our website, our team will immediately begin processing it. To help you plan your purchase, please note the following schedule:

Order Cut-off Time: 6:00 PM GMT (London Standard Time)

Orders placed after the cut-off time will begin processing the next business day.

Standard Shipping Handling Time

Order Handling Time: 1–2 business days (Monday–Friday)

Standard Shipping Transit Time

Transit Time: 5–10 business days (Monday–Friday)

Total Shipping Time (Handling Time + Transit Time)

Total Shipping Time: 6–12 business days (Monday–Friday)

At Noir & Lumière, we want every customer to be satisfied with their purchase. If your order does not meet your expectations, please review the policy below for information on returns, exchanges, and refunds.

Return Window & Eligibility

We accept returns within 30 days of delivery, as long as the following conditions are met:

Items must be unused, undamaged, and in their original packaging.

All accessories, tags, and components must be included.

Customers must contact us at sales@noirandlumiere.com before returning any item to receive authorization and detailed instructions.

Returns sent back without approval cannot be processed.

Return Address

All approved returns must be sent to our return facility:

Huimao E-commerce
2nd Floor, Building C
Xinji Qisheng Industrial Park
Machong Town
Dongguan City
Guangdong Province (West Gate)
China

We strongly recommend using a tracked shipping service. 

Customers are responsible for return postage unless the item is defective or incorrect.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or you received the wrong product, please contact us within 48 hours of delivery at sales@noirandlumiere.com with:

Your order number

Clear photos of the product and packaging

A brief explanation of the issue

If confirmed, you will receive either a replacement, exchange, or full refund, and you will not need to pay return shipping for these cases.

Refund Process

Once your return is received and inspected at our facility, we will notify you by email.

If the return is approved:

Refunds are issued to your original payment method

Processing time may take up to 14 business days after the item is inspected

You will receive a confirmation email when the refund has been completed

Late or Missing Refunds

If your refund has not appeared:

1. Check your bank or payment account again
   
   
2. Contact your bank or credit card provider - processing times vary
   
   
3. If you still do not see the refund, email us at sales@noirandlumiere.com
   
   

Non-Returnable Situations

We cannot accept returns for:

Items showing signs of use

Items returned without authorization

Returns requested after the 30-day window

Items not in original condition or missing parts/packaging

Exchanges

We offer exchanges for eligible items within 30 days of delivery.
Please contact our support team at sales@noirandlumiere.com before sending the item back so we can provide instructions.

Return Shipping & Fees

Return method: By mail

Return cost: Customer pays shipping (except for defective/incorrect products)

Return label: Not provided

Restocking fee: None

Order Cancellations

Orders may be canceled if they have not yet been processed or shipped. To request a cancellation, contact us at sales@noirandlumiere.com as soon as possible.

Website Name: Noir & Lumière

Company Name: Tajir Commerce Limited

Registration Number: 79044726

Business Address: Unit 903A, 9/F Cameron Commercial Centre, 458-468 Hennessy Road, Causeway Bay, Hong Kong

Email: info@noirandlumiere.com

Phone Number: +852 800 966 899

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM GMT (London Time)

Our average response time is 24 hours.